Technical Support Executive

Qualification / Eligibility Criteria:

• Graduate in any stream with sound technical knowledge
• BTech freshers can apply
• Language capabilities – English (Excellent verbal and written skills are required)
• Preference can be given to applicants with prior tech support experience in an international BPO
• Preferred Tech Knowledge- Should have sound technical knowledge related to computers/ Device manager, computer management, BIOS, BSOD, editing software and operating system

Soft Skills:      

• Customer Centricity - The mindset of "highest value for the customer" always willingness to help, demonstrate ownership, and attention to details
• Communication Proficiency - Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability
• Ability to understand the customer problem and provide solution or information as per company policies and process
• Ability to compose grammatically correct, concise, and accurate paragraph/essay/letter
• Good understanding of etiquette for written communication (both email and chat)

Flexibility:

Agent must be comfortable working in rotational shifts